New Billing Adjustment Policy as of 1/1/2024
Billing adjustments may be made for water lost as a result of a leak on the customer’s side of the meter and/or malfunctioning irrigation equipment. Water lost from leaking irrigation systems, service lines, and toilets, or from a malfunctioning irrigation controller will qualify for a billing credit upon determination by District personnel that the customer had no control over the circumstances of the loss of water.
To read more about how you can qualify, please click here.
**Please note: one of the qualifications is having an EyeOnWater account. So if you think you might need a billing adjustment in the future, please sign up for EyeOnWater. No billing adjustments will be granted if you do not have an EyeOnWater account.